Terms & Conditions

Thank you for using www.silvereclipse.co.uk (the site). These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. You will also find information on orders and returns, your privacy and your security on other pages of the site and these pages shall be incorporated into these terms and conditions. If you have any questions, please contact us by using the "contact us" form. In these terms and conditions, "we", "us", "our", Silver Eclipse and SilverEclipse.co.uk means Pembrooke Holdings Ltd trading as Silver Eclipse.
Please read these terms and conditions carefully before using the site. By accessing the site and/or placing an order, you signify your agreement to be bound by these conditions our website uses cookies and you consent to us using your information in accordance with our privacy policy. If you do not accept these terms, do not use the site. You must be 18 years of age or older to purchase goods from the site. If you are under 18, you may use the site only with the involvement of a parent or guardian. Your use of and registration on the site is void where prohibited.

We will use our reasonable endeavours to deliver the goods within the times indicated, usually within 3 days of your order being accepted.However where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control or in the case of special order items which we will endeavour to dispatch within 14 days.
To give you a more straightforward service, the prices you pay includes any duties or taxes applicable to the UK. It may not be possible for us to deliver to some countries, if an order is received with a delivery address outside the United Kingdom, you will be contacted by our customer service centre. **Please note that any duty and/or administration charges incurred by your parcel being delivered overseas will need to be settled by you as Silver Eclipse will not be held liable for these.

Contract for sale or services

The description of the goods, services, price (inclusive of UK VAT at the current rate) and delivery costs are set out on the order page. Your order is an offer and no contract of sale is formed between you and Silver Eclipse until you receive the confirmation of order email. Orders shall be accepted at our sole discretion but are normally accepted once credit card authorisation has been confirmed, the order reflects current pricing, stock levels have been checked. Once we accept your order, you shall pay the price for the goods plus VAT and delivery and other costs specified on the order page and we shall charge your account for payment. Please keep your "confirmation of order" e-mail for your records. In exceptional circumstances, if we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts. These terms and conditions cannot be varied except by changes made by Silver Eclipse on the site, which we may make from time to time. Proposed changes to the terms and conditions will be notified to you by e-mail or flagged for your attention when you log onto the site for a new session. Your continued use of the site after such notification shall be taken as your full acceptance of such changes. You will only own the goods you purchase once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods. Goods supplied are not for resale.

Guarantee/Product Returns

Customers are legally entitled to cancel an order within 7 working days of receipt of the product and to return it for a refund; however this has been extended to 14 days. If you are not happy with your Jewellery goods please return them to us within 14 days. As long as the goods are in perfect condition, in all the original packaging once we receive them, a full refund less postage will be credited by the payment method used by the purchaser. Please note we must receive goods within 14 days. However this cancellation period does not apply to body piercing products including pierced earrings. If you wish to return any products please contact us in the first instance: On 01355-267770 or via e-mail info@silvereclipse.co.uk for details. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. You have a legal obligation to take reasonable care of the goods when they are in your possession. Our returns policy does not apply to defective or damaged items or items sent to you in error. For all returns, except where the item is faulty or dispatched in error by us, you will be required to arrange and pay for the return of the products to us. If you have realized you have ordered an item by mistake let us know via email info@silvereclipse.co.uk and we will contact you to resolve the issue

Damaged / Incorrect items

Should you receive an item you have ordered that is defective, damaged or not what you ordered, please contact us as soon as possible on 01355-267770 or via e-mail info@silvereclipse.co.uk. Our customer service agents will help you resolve any issues as quickly as possible by delivering another item, replacing your order or refunding the amount paid where appropriate.

Payments

We accept most UK debit and credit cards. To securely receive your payments over the Internet we use 128-bit encryption Secure Sockets Layer (SSL) technology, which is the standard Internet practise and means your credit card details are protected. You can see you are in a secure environment through the ‘padlock’ on Microsoft Internet Explorer or ‘key’ symbol on Netscape Navigator. We feel it’s important to have this level of security available, so anyone using lower version browsers should contact us by phone to place an order on 01355-267770.

Disclaimer and Liability

Silver Eclipse work to keep the site up to date but cannot guarantee that this site and its contents are completely free of errors. We do our best to ensure that the information featured online is as accurate as possible and provides all of the information necessary for ordering. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. In no event shall we be liable for any indirect loss, consequential loss, loss of profit, data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with the terms and conditions or use of the site save where such liability cannot be excluded by law. You must use the site for lawful purposes only. If we allow you to register with us you are fully responsible and liable for all access made to the site using any password or user name that you register with us. You should keep such passwords and user names confidential at all times. If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). If you have a valid claim based on the quality of any repairs we make to your goods, then we shall be entitled to rectify the defect free of charge or, at our sole discretion refund to you the price for the repair of the goods. We are not responsible for damage to items before the jewellery was in our possession or for any sentimental or other unknown value of the items. We will not be liable for loss of or damage to any item left for repair which you do not reclaim within 6 calendar months, or for the receipt for the item if it has been lost or cannot be produced. To the maximum extent permitted by law, our liability to you in connection with any claim or series of connected claims under these terms and conditions shall not exceed the value of the goods to which a claim is relevant. Notwithstanding anything else in these terms and conditions, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. These terms and conditions do not affect your statutory rights (if appropriate) as a consumer. We shall not be liable to you or in breach of these terms and conditions for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Customer responsibility

Silver Eclipse cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contractual commitment between Silver Eclipse and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Silver Eclipse would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Silver Eclipse to sell products.

Legal Governance

Your use of this site and any contract between you and Silver Eclipse for the sale of products shall be governed by and shall be construed in accordance with the laws of Scotland and shall be subject to the non-exclusive jurisdiction of the Courts of Scotland.

Company Details

Pembrooke Holdings Ltd, trading as Silver Eclipse and SilverEclipse.co.uk are companies registered in Scotland under SC297961 and whose registered office is at 7 Sherwoodhouse,Glasgow Rd, Paisley PA1 3QS/p>

Copyright and other rights

All materials, including images and designs, written and other text or script that are part of the site are protected by copyright and cannot be copied or reproduced in any form. Any unauthorized use is an infringement of that legal copyright. The contents of the site and the site as a whole are intended solely for personal, non commercial use. You may download or copy the contents on the site for the sole purpose of placing an order with Silver Eclipse or using the source as a shopping source. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site , or any related software.